| J.D. Power says Lexus, Buick and Cadillac serving up satisfa... |
| Author AutoMK.com Views 277 Posted at 2006/10/14 23:39 [View In Forum] |
 J.D. Power and Associates has released the results of its 2006 Customer Service Index Study that measures which brands have the best service departments. Not surprisingly, Lexus nabbed the top spot with a CSI score of 912. Whoa, but there's Buick right behind it with a score of 911, followed by Cadillac with 909. The bottom of the list is occupied by Isuzu with a score of 781, some 29 points below Volkswagen's 810. Of note: six out of the top ten service departments came from domestic brands. The Customer Service Index Study measures quality of service in the areas of service initiation, service adviser, in-dealership experience, service delivery, service quality and user-friendly service. Survey responses were gathered from 79,580 owners of model year 2003 through 2005 vehicles. (Follow the jump for the complete list) [Source: Automotive News] Customer Service Index Ranking (Based on a 1,000-point scale) Lexus - 912 Buick - 911 Cadillac - 909 Jaguar - 908 Lincoln - 906 Mercury - 905 Saturn - 904 Pontiac - 903 Audi - 890 MINI - 890 Volvo - 890 Acura - 889 Chevrolet - 887 Infiniti - 887 Porsche - 887 BMW - 884 Honda - 883 HUMMER - 882 Saab - 880 GMC - 879 IndustryAverage - 873 Mercedes-Benz - 872 Hyundai - 869 Chrysler - 867 Ford - 866 Dodge - 862 Toyota - 861 Subaru - 858 Jeep - 851 Nissan - 849 Mitsubishi - 848 Kia - 843 Mazda - 843 LandRover - 840 Suzuki - 823 Volkswagen - 810 Isuzu - 781 Other languages: English| Español | Français| Deutsch| Русский| Português| Italiano| Polski| العرب| Українська Nederlands| Turkish| 한국어| 日本语| 简体| 繁體 the contents of this automatic machine translation we do not guarantee the accuracy, please visit the English original content. |
| Reply No. | Replier | Total Replies 0 [View All Replies] [New Reply] | Replied at |
| No replies currently or prohibitted to show | |||
Total Replies 0 Thread Per Page 10
|
|||
 |
[2009/1/8] [Hot News] 2010 Buick LaCrosse sedan unveiled |
| |
[2009/1/8] [Hot News] Porsche 911-based W3 Triposto extreme ... |
| |
[2009/1/8] [Hot News] Nissan reveals 2010 GT-R SpecV |
| |
[2009/1/8] [World Car News] Nissan GT-R SpecV: Super-Godzill... |
| |
[2009/1/8] [World Car News] 2010 Buick LaCrosse: Blue Hair N... |
| |
[2009/1/8] [Detroit Auto Show] Detroit Preview: 2010 Buick L... |
| |
[2009/1/8] [Hot News] Unveiled: Nissan GT-R SpecV |
| |
[2009/1/8] [Hot News] Scion xB Release Series 6.0 priced, co... |
| |
[2007/10/16] [Audi] 2008 Scion xB stereo iPod controller can... |
| |
[2009/1/6] [Sports/GTs] Audi R8 V10 will be all LED, all the... |
| |
[2007/4/14] [Wagons/Estates] Chrysler's Aussie workers build... |
| |
[2008/5/8] [Tuner Tuesdays] Why hasn't anyone created a 2.0L... |
| |
[2008/3/18] [Ferrari] Miniature Testarossa puts the "go" in ... |
| |
[2008/12/9] [World Car News] 2009 Honda Accord: 2009 Honda A... |
| |
[2008/12/8] [World Car News] 2010 Shelby GT500: 2010 Shelby ... |
| |
[2008/12/8] [Aftermarket] Nissan Japan offering "stylish pac... |